March 2020

All our lives have been impacted by the COVID-19 pandemic. Although this is not how we want to take care of your pets we feel obligated to keep you and our staff safe during the “Safer at Home Order”. We are still OPEN although our grooming is not considered an essential business. If your pet medically needs to be groomed please call us and we will see what we can arrange.

Thank you for your help while we have transitioned to curbside check ins and phone communication during your visit.

We are doing our best to stay on schedule, however we request your patience as we adjust to this new process.

Your pet will still be treated with the best care and compassion while practicing fear free techniques during the exam.

If you can tell the staff on the phone your credit card information it would be appreciated. We are trying to limit trips to the car to stay on time. We will charge your card, print your take home information and return your pet with this information. We also can email you your invoice to you for less paperwork, let us know.

If you have a NON-URGENT question email us at dvs@dodgevillevet.net with your questions, pictures, and/or videos . We can do a telemedicine appointment if you wish.

Our online pharmacy is always open if you wish to check that out at https://dodgevillevet.vetsfirstchoice.com/

Our Current Requests:

•  If you have traveled to a high risk area or had any exposure to symptomatic or confirmed positive people, or are symptomatic or positive yourself please stay home and call to see if a telemedicine visit might work.
•  As our other communications have stated we are doing curbside check in appointments to reduce waiting in the lobby and when we come to your car we are abiding with the social distancing.
• We are open to regular hours and making appointments for: sick patients, nail trims, vaccines that are overdue or will be by the end of April, call if unsure.
• We are still performing dental procedures (that are medically necessary), spay and neuter surgeries (may be rescheduled if more urgent cases need to get in), orthopedic and others.  We are sending a link to sign the surgical release and estimate. Please fill this out and submit, this will speed up the process.
• Prescriptions, food, other products are handled the same. Call when you arrive here and someone will bring it out to you.

Medications:   We can mail medications directly to you, or curbside pickup is available for medications, flea and tick preventives, heartworm preventives, shampoos, or other products.

Food:You can order from Hills to Home (we need to send you an email link, just let us know) for Science Diet or Hills Prescription food, VetDirect is Purina’s site for all of their foods, and Covetrus has Royal Canin foods (our online pharmacy partner).

Resources:

•  Idexx Laboratories, Inc. has seen no positive results in pets to date of SARS-CoV-2, the coronavirus strain responsible for the corona disease 2019 (COVID-19) respiratory outbreak in humans. Idexx evaluates thousands of canine and feline specimens during validation of a new veterinary test system for the COVID-19 virus.
• For more information and health guidance with COVID-19 please visit the CDC or WHO websites. For information about animal health go to the AVMA Website

We will call and discuss everything just like you were in the exam room with your pet. Please call if you have any questions with this process.

Thank you for your patience and cooperation during the “Safer at Home Orders” from our governor.

We ARE OPEN

We are following the AVMA, WVMA, CDC and local health departments guidelines on the COVID-19 virus. We are following all recommendations made by local, state and federal health officials. 

What you Need to Know NOW:

• APPOINTMENTS: through April 24, 2020
  • Preventive exams: only for pets that need the month booster vaccines or Rabies. 
  • Examination: we continue to see all other issues including illness, trauma, etc.
• SURGERY: If your pet is scheduled for a surgical or dental procedure please watch for your Estimate in your email. There will be a link in the email to fill out the surgical paperwork online and sign. This form will email directly back to us when you submit. If you do not have a computer, tablet or cell phone, let us know and we will print it off when we come out to get your pet. Please call if you have questions. 
• VIRTUAL APPOINTMENT: using facebook messenger or DUO 
  • The cost of this type of appointment is $45.50
  • We can do medical progress/recheck appointments.
  • You will need to have video capabilities for these types of appointments.
  • You will need to be an existing client that has been examined by one of our Veterinarians in the last year.
• You can EMAIL pictures and/or videos to DVS@dodgevillevet.net and we will have a veterinarian review the case and help the best we can.
• Two ways to Notify us When you Arrive: Please stay in your car, we are doing check-in/out at your car
  • When you arrive in the parking lot call us 608-935-2306
    • Please let us know if you or anyone else you are in contact with are showing any signs of illness or if any known exposure has happened
    • Explain where you are parked, what type and color is your vehicle
  • Download the PetDesk App and text us through the app (the text button is under the loyalty program button)
• RECURRING ISSUES: If your pet has a history of certain types of problems and you have been here in the last year, we may be able to prescribe medication without coming in. Please ask.
• PICKING UP: food or prescriptions 
  • We will fill prescriptions and get anything ready you might need and bring to your car
• We can MAIL anything that you might normally pick up at the clinic, just let us know when you call.
  • As always you can get pet food from Hills to Home (we need to send you an email link, just let us know) for Science Diet or Hills Prescription food, VetDirect is Purina’s site for all of their foods, and Covetrus has Royal Canin foods (our online pharmacy partner).
• We are still requiring staff that are ill to stay home.
• We are continuously disinfecting commonly touched surfaces such as doors, seats, and handles for our staff.
• Antibacterial soaps and hand sanitizers have been distributed throughout the clinic for our staff.
• We are NOT scheduling any house calls to protect our staff members.
• We would also ask that if you are ill to stay home, see if anyone else can bring your pet or what other options might work.

We encourage you to take precautions to prevent the spread of COVID-19 and other viruses.

Steps to protect yourself:

• Wash your hands often with soap and water for at least 20 seconds
• Use hand sanitizer that contains at least 60% alcohol when water and soap are unavailable
• Avoid touching your eyes, nose and mouth with unwashed hands
• Avoid close contact with people who are sick and put more space between people, especially those who are at higher risk.

Steps to protect others:

• Stay home if you are sick, except for medical care if needed
• Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Do not reuse tissues, throw them away.
• Immediately wash your hands
• Clean and disinfect frequently touched surfaces daily.

The Dodgeville Veterinary Service will continue to be responsible in preventing the spread of COVID-19 and will keep you informed of any changes that might be made going forward.

We are one of the Essential Businesses

We will not be closing

We are still monitoring the COVID-19 virus closely from the AVMA, WVMA, CDC and local health departments. We are following all recommendations made by local, state and federal health officials. 

We continue to safeguard you, your pets, and our team:

• Surgery: If your pet is scheduled for a surgical or dental procedure please watch for your Estimate that is emailed to you. There will be a link in the email to fill out the surgical paperwork online and sign. This form will email directly back to us when you submit. If you do not have a computer, tablet or cell phone, let us know and we will print it off when we come out to get a signature. Please call if you have questions. 
• Appointments or pick up of prescriptions, food  or products: Please stay in your car, we have implemented a curbside car check-in/out for all appointments and pick up of medication/foods/products.
  • When you arrive in the parking lot call us 608-935-2306
    • Please let us know if you or anyone else you are in contact with are showing any signs of illness or if any known exposure has happened
    • Explain where you are parked, what type and color is your vehicle
    • You will be put on hold and we will pick up the line when we start the appointment
  • A staff member will come out  and bring your pet into the clinic, you will make decisions as if you were in the room.
  • We will fill prescriptions and get anything ready you might need.
  • We will check you out like you were in the clinic, charge your credit card or care credit. If paying by cash or check we can pick it up when we return your pet to your car. 
  • Your take home directions and invoice will be brought when we return your pet to your car.
• VIRTUAL APPOINTMENT using facebook messenger or DUO (ask if your appointment can be):
  • The cost of this type of appointment is $45.50
  • We can do medical progress/recheck appointments.
  • You will need to have video capabilities for these types of appointments.
  • You will need to be an existing client that has been examined by one of our Veterinarians in the last year.
• If your pet has a history of certain types of problems and you have been here in the last year, we may be able to prescribe medication without coming in. Please ask.
• You can EMAIL pictures and/or videos to DVS@dodgevillevet.net and we will have a veterinarian review the case and help the best we can.
• We can MAIL anything that you might normally pick up at the clinic, just let us know when you call.
  • As always you can get pet food from Hills to Home (we need to send you an email link, just let us know) for Science Diet or Hills Prescription food, VetDirect is Purina’s site for all of their foods, and Covetrus has Royal Canin foods (our online pharmacy partner).
• We are still requiring staff that are ill to stay home.
• We are continuously disinfecting commonly touched surfaces such as doors, seats, and handles for our staff.
• Antibacterial soaps and hand sanitizers have been distributed throughout the clinic for our staff.
• We are NOT scheduling any house calls to protect our staff members.
• We would also ask that if you are ill to stay home, see if anyone else can bring your pet or what other options might work.

We encourage you to take precautions to prevent the spread of COVID-19 and other viruses.

Steps to protect yourself:

• Wash your hands often with soap and water for at least 20 seconds
• Use hand sanitizer that contains at least 60% alcohol when water and soap are unavailable
• Avoid touching your eyes, nose and mouth with unwashed hands
• Avoid close contact with people who are sick and put more space between people, especially those who are at higher risk.

Steps to protect others:

• Stay home if you are sick, except for medical care if needed
• Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Do not reuse tissues, throw them away.
• Immediately wash your hands
• Clean and disinfect frequently touched surfaces daily.

The Dodgeville Veterinary Service will continue to be responsible in preventing the spread of COVID-19 and will keep you informed of any changes that might be made going forward.

UPDATE on  COVID-19, commonly known as coronavirus. It’s a changing world, so are our plans and actions.

At this time, we are here and have no plans of closing.

We are still monitoring the COVID-19 virus closely from the AVMA, WVMA, CDC and local health departments. We are following all recommendations made by local, state and federal health officials. Because the City of Dodgeville  has declared emergency measures to be followed by all offices, we are implementing car check-ins and limiting risks.

Changes made to safeguard you, your pets, and our team:

Stay in your car: We have implemented a car side check-in/out for all appointments and pick up of medication/foods/anything

• • When you arrive in the parking lot call us 608-935-2306
    • Please let us know if you or anyone else you are in contact with are showing any signs of illness or if any known exposure has happened
    • Explain where you are parked, what type and color is your vehicle
    • You will be put on hold and we will pick up the line when we start the appointment
  • A staff member will come out  and bring your pet into the clinic, you will make decisions as if you were in the room.
  • We will fill prescriptions and get anything ready you might need.
  • We will check you out like you were in the clinic, charge your credit card or care credit. If paying by cash or check we can pick it up when we return your pet to your car. 
  • Your take home directions and invoice will be brought when we return your pet to your car.
• We can MAIL anything that you might normally pick up at the clinic, just let us know when you call.
  • As always you can get pet food from Hills to Home (we need to send you an email link, just let us know) for Science Diet or Hills Prescription food, VetDirect is Purina’s site for all of their foods, and Covetrus has Royal Canin foods (our online pharmacy partner).
• You can EMAIL pictures and/or videos to DVS@dodgevillevet.net and we will have a veterinarian review the case and help the best we can.
• Veterinarians will be monitoring the appointments and if any appointments can be turned into a VIRTUAL APPOINTMENT , we will be in contact with you.
  • The charge for this is type of an appointment is $45.50.
  • You will need to have video capabilities for these types of appointments.
  • You will need to be an existing client that has been examined by one of our Veterinarians in the last year.
• We are still requiring staff that are ill to stay home.
• We are continuously disinfecting commonly touched surfaces such as doors, seats, and handles for our staff.
• Antibacterial soaps and hand sanitizers have been distributed throughout the clinic for our staff.
• We are currently not scheduling any house calls to protect our staff members.
• We would also ask that if you are ill to stay home, see if anyone else can bring your pet or what other options might work.

We encourage you to take precautions to prevent the spread of COVID-19 and other viruses.

Steps to protect yourself:

• Wash your hands often with soap and water for at least 20 seconds
• Use hand sanitizer that contains at least 60% alcohol when water and soap are unavailable
• Avoid touching your eyes, nose and mouth with unwashed hands
• Avoid close contact with people who are sick and put more space between people, especially those who are at higher risk.

Steps to protect others:

• Stay home if you are sick, except for medical care if needed
• Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Do not reuse tissues, throw them away.
• Immediately wash your hands
• Clean and disinfect frequently touched surfaces daily.

Dodgeville Veterinary Service will continue to be responsible in preventing the spread of COVID-19 and will keep you informed of any changes that might be made going forward.

We have had some concerns around COVID-19, commonly known as corona virus. We want to share our current plans and actions, so you feel safe and comfortable.

At this time, we are open and have no plans of closing.

We are monitoring it closely from the AVMA, WVMA, CDC and local health departments. We are following all recommendations made by local, state and federal health officials. 

We have taken the following actions to safeguard you, your pets, and our team:

• We are continuously disinfecting commonly touched surfaces such as doors, seats, and handles.
• Antibacterial soaps and hand sanitizers have been distributed throughout the clinic
• We have implemented a car check-in if you do not want to come into the clinic
  • You would let us know prior to your appointment that you wish to do a car check in
  • You would call us when you arrive at Dodgeville Veterinary Service
  • A staff member will come out  and bring your pet into the clinic. They will get a phone number to call you and your payment information.
  • We will call you and talk to you while examining your pet, you would make the same decisions as if you were in the room.
  • We will fill prescriptions and get anything ready you might need.
  • We will check you out like you were in the clinic, charge your credit card or care credit. If paying by cash or check we can pick it up when we return your pet to your car.. 
  • The staff will bring your pet, medications, supplies, take home directions and invoice to your car.
• We will mail anything that you might normally pick up at the clinic, just let us know when you call.
  • As always you can get pet food from Hills to home (we need to send you an email link, just let us know) for science diet or Hills Prescription food, VetDirect is Purina’s site for all of their foods, and Covetrus has Royal Canin foods (our online pharmacy partner).
• We are requiring staff that are ill to stay home.
• We would also ask that if you are ill to stay home.
  • You can email pictures and/or videos to DVS@dodgevillevet.net and we will have a veterinarian review the case and help the best we can.
• We are currently not doing any house calls to protect our staff members.

We encourage you to take precautions to prevent the spread of COVID-19 and other viruses.

Steps to protect yourself:

• Wash your hands often with soap and water for at least 20 seconds
• Use hand sanitizer that contains at least 60% alcohol when water and soap are unavailable
• Avoid touching your eyes, nose and mouth with unwashed hands
• Avoid close contact with people who are sick and put more space between people, especially those who are at higher risk.

Steps to protect others:

• Stay home if you are sick, except for medical care if needed
• Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Do not reuse tissues, throw them away.
• Immediately wash your hands
• Clean and disinfect frequently touched surfaces daily.

The Dodgeville Veterinary Service will continue to be responsible in preventing the spread of COVID-19 and will keep you informed of any changes that might be made going forward.