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Dodgeville Veterinary Service – COVID-19 UPDATE

By March 23, 2020 Uncategorized

We are one of the Essential Businesses

We will not be closing

We are still monitoring the COVID-19 virus closely from the AVMA, WVMA, CDC and local health departments. We are following all recommendations made by local, state and federal health officials. 

We continue to safeguard you, your pets, and our team:

  • Surgery: If your pet is scheduled for a surgical or dental procedure please watch for your Estimate that is emailed to you. There will be a link in the email to fill out the surgical paperwork online and sign. This form will email directly back to us when you submit. If you do not have a computer, tablet or cell phone, let us know and we will print it off when we come out to get a signature. Please call if you have questions. 
  • Appointments or pick up of prescriptions, food  or products: Please stay in your car, we have implemented a curbside car check-in/out for all appointments and pick up of medication/foods/products.
    • When you arrive in the parking lot call us 608-935-2306
      • Please let us know if you or anyone else you are in contact with are showing any signs of illness or if any known exposure has happened
      • Explain where you are parked, what type and color is your vehicle
      • You will be put on hold and we will pick up the line when we start the appointment
    • A staff member will come out  and bring your pet into the clinic, you will make decisions as if you were in the room.
    • We will fill prescriptions and get anything ready you might need.
    • We will check you out like you were in the clinic, charge your credit card or care credit. If paying by cash or check we can pick it up when we return your pet to your car. 
    • Your take home directions and invoice will be brought when we return your pet to your car.
  • VIRTUAL APPOINTMENT using facebook messenger or DUO (ask if your appointment can be):
    • The cost of this type of appointment is $45.50
    • We can do medical progress/recheck appointments.
    • You will need to have video capabilities for these types of appointments.
    • You will need to be an existing client that has been examined by one of our Veterinarians in the last year.
  • If your pet has a history of certain types of problems and you have been here in the last year, we may be able to prescribe medication without coming in. Please ask.
  • You can EMAIL pictures and/or videos to DVS@dodgevillevet.net and we will have a veterinarian review the case and help the best we can.
  • We can MAIL anything that you might normally pick up at the clinic, just let us know when you call.
    • As always you can get pet food from Hills to Home (we need to send you an email link, just let us know) for Science Diet or Hills Prescription food, VetDirect is Purina’s site for all of their foods, and Covetrus has Royal Canin foods (our online pharmacy partner).
  • We are still requiring staff that are ill to stay home.
  • We are continuously disinfecting commonly touched surfaces such as doors, seats, and handles for our staff.
  • Antibacterial soaps and hand sanitizers have been distributed throughout the clinic for our staff.
  • We are NOT scheduling any house calls to protect our staff members.
  • We would also ask that if you are ill to stay home, see if anyone else can bring your pet or what other options might work.

We encourage you to take precautions to prevent the spread of COVID-19 and other viruses.

Steps to protect yourself:

  • Wash your hands often with soap and water for at least 20 seconds
  • Use hand sanitizer that contains at least 60% alcohol when water and soap are unavailable
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick and put more space between people, especially those who are at higher risk.

Steps to protect others:

  • Stay home if you are sick, except for medical care if needed
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Do not reuse tissues, throw them away.
  • Immediately wash your hands
  • Clean and disinfect frequently touched surfaces daily.

The Dodgeville Veterinary Service will continue to be responsible in preventing the spread of COVID-19 and will keep you informed of any changes that might be made going forward.

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Join the discussion 2 Comments

  • Mary E. Whitmar says:

    I have a concern regarding prescription pet food. I currently have a standing order for Purina Pro UR dry food through the vet direct program but it is already a week past my order date and may not ship for an additional 3 or 4 days. They are apparently overwhelmed with volume so even the standing orders already in place are being delayed. For now I am okay because I fell short before my last order arrived and bought an extra bag but I am afraid I may get into trouble down the road. I wanted to make you aware that this could become a problem for folks with pets on prescription diets. Running out is a real worry…my cats get very mean when they don’t have food and we don’t want to resort to feeding something less safe if we can help it. I also usually stop by to get their canned food and am wondering if you foresee a problem with getting that. I know these are challenging times and I want to try to be prepared if you foresee a shortage.
    Thanks for all you do and the steps you are taking to keep all safe.
    Be well,
    Mary Whitmar

    • dodgeville says:

      I have not been told that we will see any shortages of pet foods. We have been able to get anything we have ordered. If you need it we have feline ur 6# bag here that we could bring out to your car for you. We are hoping that our PetDesk app will have 2 way texting tomorrow, so if you download the app and opt into the loyalty program there are many other features that you can do through the app. Like request food, prescriptions, appointments. We are trying to do as much electronically as possible. Let us know if there is anything we can get for you. We do have 1 bag of feline UR 6# bag. I could order a larger one if you would like me to try? Thanks Jamie Holter

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